Palmento Grove Cancellation & Rescheduling Policy

For Rooms, Cultural Experiences & Tour Activities

At Palmento Grove Eco‑Cultural & Healing Lodge⁠, every booking supports cultural preservation, local employment, community empowerment, and the preparation required to deliver our award-winning Garifuna cultural experiences with excellence. Because many of our experiences are personalized, weather-coordinated, and involve advance staffing, food sourcing, transportation, and cultural preparation, we maintain the following fair and progressive policy.

ROOM RESERVATION POLICY

Standard Reservations
30+ days before arrival:
Full refund minus a 10% administrative processing fee.
29–15 days before arrival:
Guest may:
receive a 50% refund, OR
apply the full amount as a credit valid for 12 months toward a future stay.
14 days before arrival:
No cash refund.
Guest receives a one-time rescheduling credit valid within 6 months.
Within 7 days of arrival:
Reservation becomes non-refundable.

NO-SHOW POLICY

No-shows are charged 100% of the reservation total.
This includes failure to arrive for the scheduled boat transfer without communication.

EARLY DEPARTURE POLICY

Early departures after check-in are non-refundable.
Unused nights, meals, tours, or transportation cannot be refunded once the experience has commenced.

TOUR & CULTURAL EXPERIENCE POLICY

This applies to:
Garifuna Cultural & Culinary Experience
Paddle to Plate Experience
Bioluminescence Kayaking
Drumming & Dance Sessions
Healing & Wellness Activities
Private Group Tours
Study Abroad & Educational Programs
Group & Private Experiences
Because staffing, transportation, food preparation, musicians, guides, and cultural practitioners are arranged in advance: 30+ days before activity:
Full refund minus 10% processing fee.
15 days before activity:
50% refund OR full credit toward future booking.
Less than 7 days before activity:
Non-refundable.

WEATHER POLICY

Palmento Grove operates many experiences rain or shine and is well equipped for immersive cultural engagement in varying weather conditions.
However:
If management determines conditions are unsafe due to:
severe storms,
lightning,
flooding,
high winds,
unsafe lagoon conditions, guests may:
reschedule,
receive credit, OR
receive a partial/full refund depending on circumstances.
Light rain or cloudy weather does not qualify for cancellation refunds.

BOAT TRANSFER POLICY

Guests must coordinate arrival time at least 1 hour in advance.
Missed boat departures caused by guest delays may result in additional transfer fees.
Shared boat transfer fees are non-refundable once scheduled.

LARGE GROUPS, RETREATS & STUDY ABROAD BOOKINGS

For:
retreats,
educational institutions,
destination groups,
family reunions,
private events,
wellness packages,
the following applies:
50% non-refundable deposit required to secure dates.
Final balances due 7 days before arrival.
Customized group experiences are non-refundable within 30 days due to staffing and preparation commitments.

TRAVEL INSURANCE RECOMMENDED

We strongly recommend travel insurance to protect against:
airline disruptions,
illness,
weather delays,
family emergencies,
international travel interruptions.

OUR COMMITMENT

We aim to remain fair, compassionate, and flexible whenever possible while also protecting the sustainability of our local cultural enterprise, staff livelihoods, and community-centered mission.
Your booking directly contributes to:
Garifuna cultural preservation,
local employment,
youth empowerment,
sustainable tourism,
authentic cultural education in Belize.
We deeply appreciate your understanding and support.